Last updated: September 2026

Blaze Point  is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or book our services.

Blaze Point  is a chimney sweeping and stove installation business based in Kettering, Northamptonshire. We can be contacted at info@blaze-point.com or by calling 01536 639093.

When you contact us or make a booking, we may collect the following personal information: your name, email address, phone number, and property address.

We may also collect information you provide voluntarily through our contact form, including details about your chimney or appliance.

When you visit our website, we may collect standard technical data such as your IP address, browser type, and pages visited, through cookies and analytics tools.

To respond to your enquiries and provide the services you have requested.

To schedule and manage appointments.

To send you service reminders or follow-up communications where you have consented.

To comply with our legal and regulatory obligations.

To improve our website and services.

We process your personal data on the following legal bases: performance of a contract (to deliver the services you have booked); legitimate interests (to manage our business and communicate with customers); and consent (where you have opted in to marketing communications).

We do not sell, rent, or trade your personal information to third parties.

We may share your data with trusted service providers who assist us in operating our business (such as payment processors or scheduling software), under strict confidentiality agreements.

We may disclose your information if required to do so by law or in response to a valid legal request.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Customer records are typically retained for up to 6 years for tax and legal purposes.

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict our processing of your data; and withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@blaze-point.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

Our website may use cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Continued use of our site implies acceptance of our cookie use.

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure.

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions about this privacy policy or how we handle your data, please contact us at info@blaze-point.com or call 01536 639093.